Arrangement was delivered at 4:40pm to a business location that was last known to me to be accurate (the actual address was across the street due to the business moving 3 weeks prior to me ordering the arrangement), and where there was no one at the front desk. The driver did not call to find out if the recipient (my mom) was in the building or not. Just horrible service and a lack of common sense to use the information that was asked for during ordering to ensure the arrangement gets to the correct person it was intended for
but instead the arrangement ended up sitting in the building over night and going bad. Such a waste of $80 for my mom's birthday. I should have went with my first choice of Edible Arrangements instead!
Saved Only By Grace
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September 03, 2024
I rarely write bad reviews but when I do it's bad. The same day delivery was pn time however the fruit was warm, apple slices were brown. It tasted old and not fresh unfortunately. I did like the chocolate covered pineapple.
Ashley Murdock
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August 23, 2024
I ordered an arrangement for my husband for our anniversary. They were prompt on my order time and he said it was fresh, delicious, and a very beautiful arrangement. We will use them again for sure.
Barbara Howe
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December 02, 2023
Decofruit was contracted by 1-800-flowers for an order that I paid for as a Thanksgiving gift. The $130 order was guaranteed for delivery before Thanksgiving. However, at 3:00 on the delivery date, I received an email that there was an unsuccessful delivery attempt. After finding the shop myself and calling, I was greeted by a guy who first stated he was the owner. He told me that the driver had went to the address, but nobody was home. This was untrue because there were six adults home all day! He ignored what I said and informed me that the delivery would not be until the next day. This made no sense that an expensive delivery that was supposedly out in a car would just be brought back to the store. Then, the employee said I should just cancel the order. Again, it’s better to cancel an order that is supposedly already made??? I asked the employee to call the driver and just send a picture of the order. This led to him telling me I was rude! He refused to do anything and my theory is that there was no prepared order. The plan was to just delivery whenever they wanted. I was able to get a refund, but it left a bad taste for sure. I was able to call Edible Arrangements on St. John’s Avenue and they took the order and delivered without incident. Don’t pay for bad service!!
Krystle Lynn
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November 24, 2019
Looked for many places to deliver for a birthday present for my mom. I live in Virginia and she is in Orange Park. Not only was the website and ordering process amazing so was the gift I purchased her. She LOVED IT! I'm forever grateful that you've made my Mother's day great! They asked how I said mom and I call her MA. She was giggling over the phone when she read it. Would recommend and definitely use again. Thank you Decofruit.
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Arrangement was delivered at 4:40pm to a business location that was last known to me to be accurate (the actual address was across the street due to the business moving 3 weeks prior to me ordering the arrangement), and where there was no one at the front desk. The driver did not call to find out if the recipient (my mom) was in the building or not. Just horrible service and a lack of common sense to use the information that was asked for during ordering to ensure the arrangement gets to the correct person it was intended for but instead the arrangement ended up sitting in the building over night and going bad. Such a waste of $80 for my mom's birthday. I should have went with my first choice of Edible Arrangements instead!
I rarely write bad reviews but when I do it's bad. The same day delivery was pn time however the fruit was warm, apple slices were brown. It tasted old and not fresh unfortunately. I did like the chocolate covered pineapple.
I ordered an arrangement for my husband for our anniversary. They were prompt on my order time and he said it was fresh, delicious, and a very beautiful arrangement. We will use them again for sure.
Decofruit was contracted by 1-800-flowers for an order that I paid for as a Thanksgiving gift. The $130 order was guaranteed for delivery before Thanksgiving. However, at 3:00 on the delivery date, I received an email that there was an unsuccessful delivery attempt. After finding the shop myself and calling, I was greeted by a guy who first stated he was the owner. He told me that the driver had went to the address, but nobody was home. This was untrue because there were six adults home all day! He ignored what I said and informed me that the delivery would not be until the next day. This made no sense that an expensive delivery that was supposedly out in a car would just be brought back to the store. Then, the employee said I should just cancel the order. Again, it’s better to cancel an order that is supposedly already made??? I asked the employee to call the driver and just send a picture of the order. This led to him telling me I was rude! He refused to do anything and my theory is that there was no prepared order. The plan was to just delivery whenever they wanted. I was able to get a refund, but it left a bad taste for sure. I was able to call Edible Arrangements on St. John’s Avenue and they took the order and delivered without incident. Don’t pay for bad service!!
Looked for many places to deliver for a birthday present for my mom. I live in Virginia and she is in Orange Park. Not only was the website and ordering process amazing so was the gift I purchased her. She LOVED IT! I'm forever grateful that you've made my Mother's day great! They asked how I said mom and I call her MA. She was giggling over the phone when she read it. Would recommend and definitely use again. Thank you Decofruit.