Review for Outdoor Dream Company - Jacksonville
My experience with Outdoor Dream Company or outdoor nightmare company started off on a positive note. The team was friendly and helpful during the buying process, especially when it came to collecting payment. I was excited about the outdoor kitchen I ordered. However, things quickly took a turn.
When the kitchen was delivered, it was missing parts, which I initially understood. Mistakes happen, and they assured me the missing pieces would be delivered soon. But since then, it has been nothing but frustration. I’ve reached out multiple times through calls, texts, and voicemails, only to get the same vague response every time: “We will check on it.” Weeks have gone by, and nothing has changed.
It feels like once they had my money, their interest in providing good customer service disappeared. I’m still waiting to be able to use the kitchen I paid for. This has been a truly disappointing experience. I would not recommend Outdoor Dream Company if you value follow-through and reliable service after purchase.
Melissa L
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May 09, 2024
I saw an ad for this place and thought that I would check it out for myself, not expecting much. I couldn’t believe how much they had on display in the store. I’ve never seen swim spas up close before and couldn’t believe how affordable they were over a new in ground pool build. The sales guy (Marc) took the time to walk me through the place and was able to educate me on how they work. I would definitely recommend asking for Marc when you stop in. I’m not ready for an outdoor kitchen yet but will buy from him when I am.
Katy Chevier
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July 19, 2024
Bridgette was an absolute dream to do business with the products are great quality and not to mention they have the best snacks! I have low blood sugar and when I didn't have my bag Bridgette was right there to offer me something to eat! Thanks a lot and a beautiful company!!
Erica Hart
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July 17, 2024
Outdoor Dream was well worth the drive to Jacksonville from Gainesville! They had a multitude of hot tubs and swim spas available on site. We were greeted and helped immediately by Bob. He was both personable and knowledgeable about Outdoor Dream’s founding mission and self built products with novel features. Bob was beyond accommodating and even gave us a great recommendation for lunch! We were not only able purchase the swim spa we had been futilely seeking in Gainesville but also got an incredible deal on a beautiful blue tile outdoor kitchen. I will be recommending Outdoor Dream company for sure!
Michael and his team delivered the swim spa and outdoor kitchenette to our property today after Outdoor Dream graciously stored our order until we could have site prep completed. His team worked efficiently, navigating a tricky wooded easement to place the pool where it needed to be without any damage. Michael was friendly and took interest and care with the planned execution of the project being sure the end result will be functionally sound and as desired.
oli aguero
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July 26, 2024
This was our first time in this establishment we dropped in to get an idea for our new home. As we walked in we were welcomed in and asked if we wanted refreshments. The young lady even took us to the area we wanted to look at.
I really appreciated the customer service we received.
These days it’s rarely seen. You have to go find someone to help you. We will definitely be going back to make a future purchase for our home.
A great experience from start to finish.
Our Address
7720 Philips Hwy, Jacksonville, FL 32256, USA
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Review for Outdoor Dream Company - Jacksonville My experience with Outdoor Dream Company or outdoor nightmare company started off on a positive note. The team was friendly and helpful during the buying process, especially when it came to collecting payment. I was excited about the outdoor kitchen I ordered. However, things quickly took a turn. When the kitchen was delivered, it was missing parts, which I initially understood. Mistakes happen, and they assured me the missing pieces would be delivered soon. But since then, it has been nothing but frustration. I’ve reached out multiple times through calls, texts, and voicemails, only to get the same vague response every time: “We will check on it.” Weeks have gone by, and nothing has changed. It feels like once they had my money, their interest in providing good customer service disappeared. I’m still waiting to be able to use the kitchen I paid for. This has been a truly disappointing experience. I would not recommend Outdoor Dream Company if you value follow-through and reliable service after purchase.
I saw an ad for this place and thought that I would check it out for myself, not expecting much. I couldn’t believe how much they had on display in the store. I’ve never seen swim spas up close before and couldn’t believe how affordable they were over a new in ground pool build. The sales guy (Marc) took the time to walk me through the place and was able to educate me on how they work. I would definitely recommend asking for Marc when you stop in. I’m not ready for an outdoor kitchen yet but will buy from him when I am.
Bridgette was an absolute dream to do business with the products are great quality and not to mention they have the best snacks! I have low blood sugar and when I didn't have my bag Bridgette was right there to offer me something to eat! Thanks a lot and a beautiful company!!
Outdoor Dream was well worth the drive to Jacksonville from Gainesville! They had a multitude of hot tubs and swim spas available on site. We were greeted and helped immediately by Bob. He was both personable and knowledgeable about Outdoor Dream’s founding mission and self built products with novel features. Bob was beyond accommodating and even gave us a great recommendation for lunch! We were not only able purchase the swim spa we had been futilely seeking in Gainesville but also got an incredible deal on a beautiful blue tile outdoor kitchen. I will be recommending Outdoor Dream company for sure! Michael and his team delivered the swim spa and outdoor kitchenette to our property today after Outdoor Dream graciously stored our order until we could have site prep completed. His team worked efficiently, navigating a tricky wooded easement to place the pool where it needed to be without any damage. Michael was friendly and took interest and care with the planned execution of the project being sure the end result will be functionally sound and as desired.
This was our first time in this establishment we dropped in to get an idea for our new home. As we walked in we were welcomed in and asked if we wanted refreshments. The young lady even took us to the area we wanted to look at. I really appreciated the customer service we received. These days it’s rarely seen. You have to go find someone to help you. We will definitely be going back to make a future purchase for our home. A great experience from start to finish.